Twitch, the go-to platform for live streaming, has been grappling with issues of toxicity and harassment for quite some time. Streamers and their communities often find themselves at the receiving end of unsolicited hate and abuse. However, Twitch finally took steps to change that last month.

On September 14, the platform rolled out a new moderation feature aimed at enhancing community safety. We are two weeks into the update and the initial results seem promising.

Credit: Twitch

Shield Mode: Your Instant Safety Net

Shield Mode, the new feature for streamers to share their channel’s moderator comments, provides context for why a user was banned. It is already a game-changer as it enables other channels to be aware of toxic members who might be channel-hopping within the same community circles.

Mod View also offers an immediate solution to streamers and their moderators when they can’t fully control active harassment in their chat. Shield Mode can be activated instantly and comes with a variety of settings such as Follower- or Sub-Only chat, no first-time chatter mode, and required verification. This is particularly useful for streamers who experience sudden raids filled with hate speech or other undesirable content. Once deactivated, all settings revert to their default state.

While neither of these changes can stop a fully motivated troll from making multiple accounts and being abusive, en masse the change has already proven fruitful with hate raids and “abuse rates” being down close to 20% in the first two weeks.

Instant Safer Streaming Environment

Twitch has been consistently working on creating a safer space for its content creators. Streamers can now ban someone from viewing their broadcast entirely. While this doesn’t make it impossible for banned users to view the stream, it adds extra steps for them to interact in the chat, making the platform a bit more secure.

Streaming is gradually becoming a safer place, thanks to Twitch’s relentless efforts. While there’s still a long way to go, these new features seem to be a step in the right direction.

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